My boss appeared before the arbitrator with a signed consulting services agreement, a signed hosting agreement, and some e-mail documentation. The client apologized, paid us what he owed us and is still a client today.
Archive for the ‘Invoice Dispute’ Category
The One With The Best Documentation Wins!
Posted in Being Prepared, Better Business Bureau, Customer Service, Invoice Dispute, Organization, tagged Angry Clients, Arbitration, Better Business Bureau, Contracts on September 9, 2008 | Leave a Comment »
Client Invoice Dispute? Pay Them a Visit
Posted in Being Prepared, Invoice Dispute, Missed Appointments, Negotiating, tagged Being Prepared, Invoice Disputes, Missed Appointments, Negotiating on August 16, 2008 | Leave a Comment »
Recently, one of my clients was disputing his bill. After discussing his issues on the phone, I set an appointment to meet with him. I remember years ago when I was in the staffing business, the owner of our company said that when he started his business and got behind on his bills, the people he paid first were the ones that came to see him.
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