My boss appeared before the arbitrator with a signed consulting services agreement, a signed hosting agreement, and some e-mail documentation. The client apologized, paid us what he owed us and is still a client today.
Archive for the ‘Better Business Bureau’ Category
The One With The Best Documentation Wins!
Posted in Being Prepared, Better Business Bureau, Customer Service, Invoice Dispute, Organization, tagged Angry Clients, Arbitration, Better Business Bureau, Contracts on September 9, 2008 | Leave a Comment »